Refund and Returns Policy

Returns and Refunds Policy

At Sri Aishwarya Foods, customer satisfaction is our priority. We strive to deliver high-quality rice and rice-based products to your doorstep in the best possible condition. However, if you receive a damaged product, we are here to assist you with our straightforward returns and refunds process.

Eligibility for Returns and Refunds:

• Damaged Parcels: We only accept returns for products that arrive damaged. If you notice any damage to the parcel at the time of delivery, please follow the process below to request a return or refund.

How to Request a Refund:

1. Proof of Damage:

   • Please provide clear photographic evidence of the damaged product and packaging.
   • Include your order number, details of the product, and the date of receipt.

2. Contact Us:

   • Send the proof to our customer service team via email at [email protected]
     within 48 hours of receiving the parcel.
   • Our team will review the evidence and confirm the eligibility for a refund.

3. Refund Approval:

   • If the return is approved, we will notify you via email and process the refund.
   • Refunds will be processed within 7-10 business days and credited to your original method of payment.

Important Notes:

• Refunds are only applicable for damaged products. Products that are used, partially consumed, or tampered with will not qualify for a refund.
• We do not accept returns for reasons other than physical damage.

Contact Information:

For any queries regarding returns or refunds, feel free to contact our support team at:

• Email: [email protected]
• Phone: 7799929597
  

Thank you for choosing Sri Aishwarya Foods. We value your trust and are committed to delivering the finest quality rice products.